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Warranty Administrator

Answers customer questions on order status, account status, pricing, or product following established procedures to resolve issues. May have limited authority to offer discounts to resolve inquiries regarding damaged, late or incorrect shipments of company products. Uses computer software to check order information, determine availability of products and provide a quote. Refers unusual or complex problems to Supervisor or Customer Service Representative Lead for resolution.
Generally requires a high school diploma or equivalent plus 6-12 months of experience to become familiar with company products and customer service policies.

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